Join Our Team

The Guest Relations Coordinator is primarily responsible for ensuring a pleasant environment for guests and volunteers at the Estuarium. This includes management of lobby traffic, coordinating River Roving tours, scheduling volunteers, and maintaining an orderly and clean lobby space. Additional tasks on an as needed basis include opening up and closing out cash drawers, assisting with gift shop operation and general operations, and assisting other departments as needed.

Standard week 30-35 hours, with additional hours on a regular basis. Some weekend and evening availability needed.

• Help create a welcoming environment for all Estuarium visitors and manage traffic flow to facilitate their enjoyment of the facility

• Maintain volunteer schedule; arrange for substitutes when needed; ensure they have a positive experience while here; keep accurate records of volunteer activity; communicate with them on personal and health issues as needed

• Plan volunteer appreciation events as needed

• Coordinate River Roving boat trip reservations; confirm passenger lists; ensure all scheduling forms are in place, updated as needed, and archived appropriately

• Answer telephone in welcoming voice; forward calls to appropriate staff; take complete messages

• Open and close all Estuarium exhibits on regular basis

• Support Estuarium’s social media program and Sound Bytes newsletter in coordination with Supervisor

• Ensure all forms and other items related to admission desk operation and volunteer activity are in sufficient supply, up to date, and appropriately archived; also ensure any signage necessary to post around the facility is up to date

• Help develop documentation of procedures for various Estuarium processes in coordination with Supervisor

• Serve as only staff person on duty on occasional basis; also be able to serve as staff on duty for evening rentals on occasional basis

• Open admission desk and Gift Shop, operate Gift Shop cash register and credit card reader, reconcile cash drawers, and complete closeout report at the end of the day as needed

• Maintain adequate refreshments and other supplies for the Estuarium kitchen and volunteers; also assist with acquiring office supplies (pencils, paper, toner, etc.) as needed

• Help keep lobby/kitchen area orderly, neat and decorated appropriately for seasons and/or events

• Support other Estuarium operations as directed

• Must have excellent interpersonal and organizational skills

• Experience with point of sale systems helpful

• Experience with social media and website design

• Experience working with individuals of all ages and backgrounds

• Knowledge of estuary and marine environments helpful

• Experience with maintaining records​

• Proficiency in Microsoft Office including Word and Excel

• Ability to work well in a team environment to support the Estuarium and Partnership for the Sounds missions

• Ability to accurately handle and reconcile cash and credit card transactions

​​Email your cover letter and resume to tmstroud@embarqmail.com by Thursday, April 6. Please include two professional references in your application materials.